If you are unsatisfied with your purchase from www.massageprogun.com for any reason within 30 days of your original purchase date, you may return your purchase for a full refund of the purchase price, less original shipping and handling fees. All of our products are made with care and covered for one year against manufacturing defects. Normal wear and tear do not qualify as defects. (Products that have been altered or modified are not covered, including those changes made due to improper or unauthorized repair.) Please allow up to one week for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment. If you would like to return an item that was gifted to you, please email firstname.lastname@example.org with the buyer’s name and order number. The buyer will not be contacted; it will simply help us find the order and act as proof of purchase. Proof of purchase is required for items to be return-eligible.